G-Shock CasiOak Galaxy

At Dragon store , customer satisfaction is our top priority. We offer a simple and transparent return and refund process.

Return Policy

• We offer a 7-day return policy from the date of delivery.
• To be eligible for a return, the product must be:
  • Unused and in original condition
  • Returned with original packaging, tags, and accessories
  • Accompanied by proof of purchase

Non-Returnable Conditions

Returns will not be accepted if:

• The product shows signs of use, damage, or wear
• Original packaging or tags are missing
• The return request is made after 7 days of delivery

Return Process

• To initiate a return, contact us at info@dragonwatch.store
• Share your order details along with clear images of the product
• Once approved, we will arrange a return pickup or guide you through the process

Refund Policy

• After receiving and inspecting the returned product, we will process your refund
• Refunds will be initiated within 5–7 business days
• The amount will be credited to your original payment method or provided bank/UPI details

Cash on Delivery (COD) Orders

• For COD orders, refunds will be processed via bank transfer or UPI
• Customers must provide correct payment details to avoid delays

Exchange Policy

• Exchanges are subject to product availability
• In case of exchange requests, the process will be handled similarly to returns

Important Notes

• Sprit Shop reserves the right to reject returns that do not meet the above conditions
• Shipping charges (if any) are non-refundable unless the return is due to our error (wrong or defective product)